Reference

Legal Policies That Protect Your Account

We keep our legal framework transparent so you know exactly how your data, funds and account access are handled. Everything here applies to your use of mpotower where local law permits, and we update these policies whenever regulations or our own practices change.

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mpotower Legal Policies That Protect Your Account
HOW WE HANDLE DATA

Data, Cookies and Account Security Practices

We built mpotower around a simple principle: collect only what we need, protect it properly, and let you control it. Below are the six pillars of how we manage the information tied to your account — from the moment you register through DANA, OVO or GoPay to any future deletion request you submit.

Data Collection Scope

We collect your registered e-wallet identifier, device type, IP address and session timestamps. We do not store full payment credentials — DANA, OVO and GoPay handle that on their side. Minimal data means a smaller attack surface.

Cookie Usage

Cookies keep your session alive and remember language preference. We use analytics cookies to understand page flow, not to build advertising profiles. You can clear cookies any time through your browser settings without losing account access.

Account Security

Every login triggers a one-time verification code sent to your registered contact. Withdrawal requests require PIN confirmation through your linked DANA, OVO or GoPay wallet, adding a second layer that lives outside our servers entirely.

Data Retention

We retain transaction records for as long as regulatory requirements in the governing jurisdiction demand. Once that window closes — or once you request deletion and no legal hold applies — records are permanently purged from active systems.

Your Right to Access and Export

You may request a full export of the personal data we hold. Submit the request via live chat or the dashboard form.

How to Request Changes or Deletion

Want to correct a detail or delete your account entirely? Open live chat, verify your identity through the OTP step, and state your request. We confirm completion in writing so you have a record that the action was taken.

REACH OUR TEAM

Policy Questions Get Direct Answers

If anything in our legal terms is unclear, or you want to exercise a right described on this page, reach out through the channels below. We handle policy queries with the same priority as account or payment issues — no separate queue, no delay.

Live Chat Open the chat bubble from any page on desktop or mobile. Our agents handle legal and data queries directly — ask about data deletion, account closure or anything covered on this page without navigating away from the lobby.
Email Send your request to the address listed in your account settings. Include your registered username so we can locate your record quickly. We aim to respond within one business day for policy-related emails.
Account Dashboard Your dashboard shows active terms, recent policy updates and a direct link to submit formal requests — data export, account freeze or permanent deletion. Everything is logged so both sides have a clear audit trail.

Answers to Real Policy Questions

These are the questions our support team fields most often about legal terms, data rights and account policies. If yours is not here, open live chat — agents can walk you through anything covered in this section or escalate to our compliance team.

The governing jurisdiction is stated in the terms you accepted at registration. Access depends on local law and is available only where local law permits. If regulations change in your region, we notify you via your dashboard and registered contact.

Yes. Open live chat or use the dashboard form, verify your identity with the OTP step, and request a data export. We package it in a readable format and send it to your registered email. No charge applies for this request.

Contact support via live chat, confirm your identity, and state you want full deletion. We close the account, process any remaining balance to your linked DANA, OVO or GoPay wallet, and purge personal data once any legal retention window expires.

We share data only with payment processors (DANA, OVO, GoPay) to complete transactions, and with regulators if legally compelled. We do not sell or rent your data to advertisers, affiliates or any external marketing network.

We use session cookies for login persistence and analytics cookies to measure page performance. You can block or clear them through your browser without losing your account — you will simply need to log in again on your next visit.

Raise any dispute through live chat first. If our team cannot resolve it, you may escalate via email with a written description. Unresolved matters proceed to arbitration under the governing jurisdiction outlined in your accepted terms.

We post a notice on your dashboard and may send a message to your registered contact. Continued use after the notice period constitutes acceptance. If you disagree, you can close your account and withdraw your remaining balance before the new terms take effect.

No. Full payment credentials stay with DANA, OVO or GoPay. We store only a tokenised reference that links your account to your wallet for processing. Even in a theoretical breach, your wallet PIN and balance remain outside our infrastructure.

Access depends on local law in the region you are visiting. Some regions block certain content by default. We do not control regional filtering, so availability while travelling is not something we can confirm in advance.

Use the live chat channel or send an email through the address in your account settings. Mark the subject as a legal or compliance query so the team routes it to the right person. We log all communications for accountability on both sides.