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How mpotower Handles Your Privacy

We collect only what we need to run your account and process payments through DANA, OVO or GoPay. This page explains exactly what data we hold, why we hold it, and how you can ask us to change or remove it — availability depends…

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PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to know what data we hold, request a correction, or ask for deletion, you have multiple ways to get in touch. Our support team handles privacy-related queries with the same urgency as payment issues — your data rights are not an afterthought.

Team online

Live Chat

Open the chat widget from any page on our site. Tell the agent your query relates to privacy and they will escalate it to the data team. You can request a summary of all personal information linked to your account through this channel.

Email

Send a message to our support address with the subject line 'Privacy Request'. Include the email and phone number tied to your account so we can verify your identity before disclosing or changing any records.

Account Settings

Log in and head to your profile section. You can update your contact details, change your linked e-wallet for DANA, OVO or GoPay, and toggle marketing communication preferences directly without waiting for an agent.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We want you to understand the specific steps we take with your information — not vague promises but concrete practices you can verify by logging in and checking your own account.

Encryption at Rest

All personal and financial data sits on servers using modern encryption standards. Even if hardware were physically accessed, records remain unreadable without the correct decryption keys held by our operations team.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand which lobby sections get visited most. No cookie stores your DANA, OVO or GoPay credentials. You can clear or block cookies through your browser any time.

Account Verification

Before we release personal data or process a deletion request, we verify your identity through the phone number or email on file. This extra step prevents someone else from accessing or erasing your information without your knowledge.

Retention Period

We keep transaction and identity records for as long as applicable local law requires. Once that obligation expires, we either delete or fully anonymise the data so it can never be traced back to your account.

Third-Party Sharing

Payment processors like DANA, OVO and GoPay receive only the minimum information needed to complete a transfer. We do not share your data with advertisers or unrelated services — period.

How to Request Changes

You can ask us to correct inaccurate data, restrict processing, or delete your account entirely. Use live chat or email, confirm your identity, and we will act within a reasonable timeframe as defined by local regulation.

What This Privacy Policy Covers

mpotower Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This policy applies to every interaction you have with our platform — from the moment you open an account through to each DANA, OVO or GoPay deposit you make. We gather personal information such as your name, email address, phone number and wallet identifiers when you

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register. Transaction records are kept for each deposit and withdrawal so we can reconcile your balance and respond if you raise a dispute. We do not sell your personal data to third parties for marketing purposes. When you fund your account via DANA, we receive a
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transaction reference and amount — not your full wallet credentials. The same applies to OVO and GoPay payments: we see enough to confirm the transfer landed, nothing more. Device data like your browser type, operating system and IP address helps us detect unusual login patterns and
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keep unauthorised access away from your account. We store this information on encrypted servers, and access is limited to staff who need it for operational or compliance reasons. Cookies track your session so you stay logged in as you move between lobby sections or check your
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balance. You can manage cookie preferences in your browser settings at any time. Where local law requires us to retain records for a set period, we comply; once that period ends, data is purged or anonymised. This policy may be updated — we will notify you
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via the email tied to your account if material changes occur.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data Rights

We have gathered the privacy queries our support team receives most often. If your question is not answered here, reach out via live chat or email and we will respond directly.

We collect your name, email, phone number and the e-wallet identifier you use for DANA, OVO or GoPay deposits. We also log the device type and IP address at the time of registration for security purposes.

No. We receive a transaction reference and amount from the payment provider to confirm your deposit landed. Your wallet PIN, password or full account number is never stored on our servers.

Yes. Contact our support team via live chat or email and verify your identity. We will compile a summary of personal and transactional data linked to your account and deliver it to the email on file.

Send a deletion request through live chat or email. After identity verification, we will close your account and purge personal data once any legally mandated retention period has passed.

Only staff with a direct operational need — such as payment processing or dispute resolution — can view your records. Access is logged and audited to prevent unauthorised browsing of account information.

We do not sell or share your personal information with advertisers or any unrelated third parties. Data is shared only with payment processors to the minimum extent needed to complete your transaction.

We use session cookies to keep you logged in and analytics cookies to improve lobby performance. You can block or clear cookies through your browser settings at any time — though blocking session cookies will log you out.

We retain transaction data for as long as local law requires in your eligible region. After that period ends, records are permanently deleted or anonymised so they cannot be linked back to your account.

Yes. If we make material changes to how your data is collected or used, we will send a notification to the email address associated with your account before the updated policy takes effect.

Your location does not change our security standards. Whether you log in from a mobile device in Jakarta or anywhere else within eligible regions, the same encryption and access controls protect your information.

How mpotower Handles Your Privacy

Reach Us About Your Data

Live Chat

Email

Account Settings

Data Handling, Cookies and Account Security

Encryption at Rest

Cookie Use

Account Verification

Retention Period

Third-Party Sharing

How to Request Changes

Common Questions About Your Data Rights

01 What personal information does mpotower collect when I register?

02 Does mpotower store my full DANA, OVO or GoPay credentials?

03 Can I ask for a copy of all data you hold on me?

04 How do I delete my account and all associated data?

05 Who can access my data inside mpotower?

06 Does mpotower share my data with advertisers?

07 What cookies does the site use and can I block them?

08 How long does mpotower keep my transaction records?

09 Will I be notified if this privacy policy changes?

10 Is my data safe if I access mpotower from my phone in Jakarta or Bandar Lampung?

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